The sludge trap
How sludge harms consumers, taxpayers, employees, students, and you and me. And what your organization can do to avoid the sludge trap
Sludges are invisible and they are everywhere. Both in the public and private sector.
What is a sludge? Sludge is the evil cousin of nudge.
A nudge is a behavioral economics technique. It's anything that influences behavior or the choices people make (without limiting their choices).
For example, during these Covid-19 times many supermarkets have painte…