The sludge trap
How sludge harms consumers, taxpayers, employees, students, and you and me. And what your organization can do to avoid the sludge trap
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Sludges are invisible and they are everywhere. Both in the public and private sector.
What is a sludge? Sludge is the evil cousin of nudge.
A nudge is a behavioral economics technique. It's anything that influences behavior or the choices people make (without limiting their choices).
For example, during these Covid-19 times many supermarkets have painte…